Return & Refund
Hassle-free processes. Returns and refunds are welcomed within 7 to 10 days of receiving your package.
1. Request Return
Log in to your account page, select the purchase under Order History, and request a return or size exchange.
2. Package Garment
Place the items back into their original box with tags intact. A courier representative will pick up the package within 48 hours.
3. Inspection & Refund
Once inspected at our distribution depot, refunds are disbursed to your original payment account within 5-7 business days.
Return Conditions
- Garments must be unworn, unwashed, and have original designer tags attached.
- Shoes and accessories must be returned in their original packaging without signs of use or scuffs.
- Undergarments, custom-tailored wear, and items tagged "Final Sale" are not eligible for returns due to hygiene policies.
Return & Refund Policy
We want you to be completely satisfied with your purchase. If a garment doesn't fit or meet your expectations, you can return it within 7 to 10 days of receiving your package.
All items must be in their original condition: unworn, unwashed, and with all designer tags intact. Once approved, the refund will be credited back to your original payment method.
- Refunds are processed within 5-7 business days after inspection.
- Original shipping charges are non-refundable.
- Final sale items and custom orders cannot be returned.
Exchange Policy
Need a different size, color, or style? We offer hassle-free exchanges within 7 to 10 days of delivery, subject to inventory availability.
If the requested size or item is sold out, we will automatically issue a refund or store credit according to your preference.
- Complimentary pick-up and delivery for your first exchange.
- Exchanged items must meet the same return conditions.
- Store credits generated from exchanges are valid for 1 year.
Return & Refund FAQ
How long does the refund take?↓
Once your return package arrives at our distribution warehouse and undergoes a quality check (typically within 48 hours), the refund is processed. It will take between 5 to 7 business days for the funds to reflect in your original payment account.
Are there any return shipping charges?↓
We offer complimentary reverse pickup for your first return or exchange request per order. Subsequent return pickups or adjustments on the same order may incur a nominal reverse logistics fee.
Can I return items purchased during flash sales?↓
Items bought during major promotional events, end-of-season sales, or items clearly marked as "Final Sale" cannot be refunded. However, they are eligible for exchanges or store credit if requested within the 7 to 10-day window.
What happens if I receive a defective garment?↓
If an item is damaged during transit or contains manufacturing defects, please email us at bolldbaazar@gmail.com within 48 hours of delivery. Please include photos of the packaging and the damage. We will expedite a fresh replacement immediately.
